FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How do I place an order?
   You can browse our product pages, select the items you like, and click the “Add to Cart” button. After completing your selection, go to the shopping cart and follow the instructions to complete the checkout process.
2. How do I choose the right size?
   We provide a detailed size chart, which you can find on each product page. It is recommended that you compare your measurements with the size chart to ensure that the selected size fits you well.
3. Can an order be changed or cancelled?
   After you place an order, you can usually make changes or cancellations before the order is processed. Please contact customer service as soon as possible so that we can process your request in a timely manner.
4. How much does shipping cost?
   Shipping costs vary depending on your order amount and region. At checkout, the system will automatically calculate and display your shipping costs.
5. Where can I check the status of my order?
   You can check the status of your order by logging into your account and visiting the “My Orders” page. If you do not have an account, you can track your order through the link in the order confirmation email.
6. How do I return or exchange an item?
   If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. Please ensure that the item is unused and in its original packaging. For more information, please refer to our Return Policy page.
7. What payment methods are supported?
   We accept a variety of payment methods, including credit cards, debit cards, and online payment methods such as PayPal. You can select your preferred payment method during checkout.
8. How can I contact customer service?
   You can find contact information, including email and phone, through our “Contact Us” page. Our customer service team will respond to your inquiry as soon as possible.
9. How secure is the website?
   We take the security of your information very seriously, and all online payments are encrypted to protect your financial information. Please shop with confidence!